![]() ![]() ![]() Update your account and device information in the. This is a multi-step solution: Set up your device to work with your account by following the steps in the Set up my account for two-step verification article. If you have a new mobile device, you'll need to set it up to work with two-factor verification. I have a new mobile device and I want to add it (this advice is for when just recovering your Authenticator account from a backup on your new device is not sufficient to restore full account verification). If you would like more in-depth information on this topic, click here to visit the ITS help article.To provide the additional security verification by scanning a QRcode for my Microsoft work accounts after moving to a new iPhone, I found the following paragraph on a Microsoft Support page helpful. The phone call will prompt you to press # to confirm, and the text message will include a code which you can then enter in the computer. You can choose to receive either a call or a text at that number when you try to log in. ![]() Authentication phone: This option will let you enter your mobile phone number.If the number listed is incorrect, please update it at. Office phone: This option will call your office phone when you try to log in.In the app, tap "Add account." Select "Work or school account," then point your device's camera at the QR code on your computer screen.Once the app has downloaded, click "Set up" on the screen shown above.This app is available for free from the App Store (iPhone) or Google Play Store (Android). Mobile app: This option will require you to download the Microsoft Authenticator app.You will have three options for method of authentication:.Next, go to and click "Set it up now.".Log in with your Onyen and password, then click enroll. First, go to and click on 2-Step Verification for Office 365 (Heelmail).This guide will walk you through the process of enabling multi-factor authentication for Office 365. ![]()
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